Shipping policy

SHIPPING LOCATION

WE SHIP ALL ORDERS FROM THE UK.

ORDER TRACKING

YOU CAN VIEW THE STATUS OF YOUR ORDERS BY VISITING YOUR ACCOUNT. THE ORDER TAB LETS YOU VIEW ALL YOUR RECENT PURCHASES. YOU CAN CLICK ON ANY CURRENT ORDER TO VIEW THEIR STATUSES.

EXPECTED DELIVERY TIME

EXPECTED DELIVERY TIMES ARE DISPLAYED ON THE PRODUCT PAGE. CHOOSING DIFFERENT SHIPPING OPTIONS MAY IMPACT THE DELIVERY TIME.

YOU CAN ALSO VIEW THE EXPECTED DELIVERY TIME WHEN YOU PAY FOR YOUR ORDER AND CHECK OUT. HOWEVER, HIGH VOLUME MAY IMPACT SHIPPING TIMES AND CAUSE DELAYS.

CONTACT

YOU CAN ALWAYS CONTACT US FOR ANY QUERIES. WE ARE AVAILABLE AT sales@ingmans.co.uk or 01246 200951.

PAYMENT

WE BELIEVE IN FLEXIBILITY AND LET YOU PAY USING SEVERAL METHODS. YOU CAN PICK YOUR PREFERRED METHOD WHILE PAYING FOR YOUR ORDER DURING CHECK OUT. WE SUPPORT ONLINE PAYMENTS ONLY.

 

SHIPPING POLICY

WE PRIDE OURSELVES ON MAKING DELIVERIES SIMPLE AND HASSLE-FREE. YOU CAN SELECT YOUR PREFERRED SHIPPING METHOD WHEN YOU CHECK OUT.

OUR TEAM TAKES A STANDARD TWO BUSINESS DAYS TO PROCESS YOUR ORDERS. A HIGH VOLUME OF PURCHASES MAY DELAY PROCESSING. YOU WILL ALWAYS BE ABLE TO TRACK THE STATUS OF YOUR ORDER FROM YOUR ACCOUNT.

SHIPPING METHODS

YOU CAN SELECT THE BEST SHIPPING METHOD FOR YOUR NEEDS WHEN YOU ORDER FROM OUR STORE. WE OFFER THE FOLLOWING SHIPPING OPTIONS:

ORDERS ARE SHIPPED ONCE PAYMENT IS RECEIVED

SHIPPING COSTS

SHIPPING COSTS ARE CALCULATED BASED ON SEVERAL FACTORS. THE CONSIDERATIONS INCLUDE THE NATURE OF THE ITEM, WEIGHT, SIZE, DISTANCE, AND SO ON. YOU MAY ALSO BE LIABLE TO PAY TAXES ON YOUR SHIPPING AS PER APPLICABLE REGULATIONS.

OUR DELIVERY PARTNERS ALWAYS TRY TO DELIVER YOUR ITEMS AT YOUR CONVENIENCE. ADDITIONALLY, YOU MAY ASK YOUR DELIVERY PARTNER TO LEAVE YOUR PARCEL WITH A NEIGHBOR.

INTERNATIONAL SHIPPING

INTERNATIONAL SHIPPING MAY ATTRACT ADDITIONAL FEES AND TAXES. YOU ARE LIABLE TO CLEAR ALL CHARGES TO ENSURE A SMOOTH DELIVERY.

EXCHANGES

OUR TEAM IS HAPPY TO ENTERTAIN EXCHANGES IF THE PRODUCT IS DAMAGED OR DOESN’T MEET THE DESCRIPTION AND YOU LET US KNOW WITHIN 14 DAYS.

RETURNS

WE ARE GLAD TO HELP YOU RETURN YOUR PRODUCT IF IT TURNS OUT TO BE DAMAGED. YOU MAY ALSO BE ABLE TO REQUEST RETURNS FOR ITEMS THAT DON’T MATCH THE PRODUCT DESCRIPTION.

YOU NEED TO LET US KNOW WITHIN 14 DAYS.

YOU CAN RETURN OR EXCHANGE YOUR ITEM FOR FREE IF IT IS DAMAGED OR DIFFERENT FROM THE DESCRIPTION. HOWEVER, IN OTHER CASES, YOU WILL NEED TO PAY FOR THE SHIPPING CHARGES.

ADDITIONALLY, THE TIMELINE DEPENDS ON THE AVAILABILITY OF THE PRODUCT REQUESTED BUSINESS DAYS TO PROCESS RETURNS AND EXCHANGES.

OUR TEAM HOLDS THE ULTIMATE RIGHT TO DECIDE WHETHER TO ENTERTAIN YOUR RETURN OR EXCHANGE REQUEST. WE SHALL CONVEY OUR DECISION AND THE CAUSE REGARDLESS.

MOREOVER, OUR RETURN POLICY IS VALID FOR ONLY 14 DAYS DAYS OF RECEIVING YOUR DELIVERY.

MISC

PHYSICAL STORE

OUR PHYSICAL OUTLET IS LOCATED AT 14-16 BURLINGTON STREET, CHESTERFIELD, DERBYSHIRE, S40 1RR.

WARRANTY

NO, WE DON’T OFFER WARRANTIES.